Terms & Conditions
Payment and Booking Confirmation
Course fees must be paid in full at the time of booking to enrol you on the course and confirm your booking.
All courses take place at our Burngate Stone Carving Centre unless otherwise stated. Times, dates and fees are listed with the rest of the course information.
Gift Vouchers and Credit Notes
Gift Vouchers and Credit notes for our courses and workshops are valid for one year from date of purchase.
Changing dates or postponing a course
In rare circumstances we may need to change the start date or substitute one of the dates of a course.
We will endeavour to give as much notice as possible. We will be able to offer you an alternative course subject to availability. If we are unable to satisfy your requirements for an alternative date then a full refund will be offered.
Cancellations by us
Our courses all have minimum attendance levels, in rare cases where we do not receive enough uptake to run the course it will be duly cancelled or postponed.
Burngate Stone Carving Centre reserves the right to make changes to the course programme as may be necessary for reasons of quality, efficiency or circumstances beyond our control. If a course is cancelled, all participants will be notiﬁed and payments refunded in full. Refunds of fees will normally only be made when a course is cancelled by us. We shall not be liable for any other consequential loss.
Cancellations by you
If you wish to cancel your place on a course we request that you notify up to fourteen days prior to the start of the course. If we receive this cancellation within the timescale you are entitled to a full refund minus a £10 administration and booking charge. If we have not received your cancellation within fourteen days prior to the course start date you will only be entitled to a 50% refund.
Burngate Stone Carving Centre reserves the right to not offer refunds, extra tuition or a transfer for non-attendance due to illness, or for personal or professional reasons, although we will review this if cancellation is due to a Covid-19 lockdown law or mandatory self-isolation.
In response to the Covid-19 pandemic and the latest guidance we have put in place a number of changes to ensure a safe, healthy and welcoming environment.
Our teaching spaces have been risk assessed and suitable measures put in place where required. Workshop and studio spaces are subject to a thorough clean in-between courses and shared tools cleaned and sanitised. We ask that all students wash their hands regularly, and use the hand sanitising stations when entering and leaving common areas. Please bring your own facemask.
Free parking is available in our own car park at the rear of the Burngate site.
Wheelchair facilities and Mobility
Please contact us if you have mobility issues, many of our courses and workshops are practical and physical in nature. Workshops and toilet are however on the flat with wide access.
Adult Courses are available to anyone over the age of sixteen years unless otherwise stated. The minimum age for the Family Have a Go course is eight years. We may be able to accommodate a younger child within a family group by agreement – please ask. All children must be accompanied by a parent or responsible adult who remains on site.
Protective clothing and good workshop practice
Protective googles and aprons will be provided but it is the responsibility of students to wear suitable clothes and footwear for the working environment. At the tutor’s discretion, some summer workshops can be held outside if the weather is suitable: please consider hats and sun cream etc.
Students are expected to clean and leave equipment and work surfaces in good order, this is not the role of the tutor.
Food and drink
It is not always appropriate for such items to be consumed in the studio; this is at the discretion of the tutor. There are areas both outside and under cover available for the consumption of food and drink.
No alcoholic drinks are to be consumed on the premises. Smoking is only permitted in the designated area.
Health & Safety
We take safety very seriously, and a briefing on Health & Safety forms part of every workshop. Burngate Stone Carving Centre holds a risk assessment policy for staff and students which is in line with the current Health and Safety Executive recommendations.
What personal data will be collected and processed?
Depending on the type of transaction you enter into, this may include your name, address, telephone number, email address or photographs and videos. We may collect your data by you providing it directly to us (for example by filling in forms on our site or by sending us emails). Personal data of customers will be stored electronically (in a password-protected file) and on paper (booking forms). This data will be used to deliver the services that you buy from us and to provide any follow-up that is required.
In addition, as long as you freely give us your consent, we will send you (by post/email/text/social media) newsletters and information concerning our products and activities including special offers and details of new services. This data will be stored and processed by a GDPR-compliant data processor (eg Mailchimp).
We reserve the right to request persons to leave the premises for any unsociable, threatening or intimidating behaviour directed towards staff, students or members of the public. Also, if course members do not adhere to issues concerning health and safety and safe working practices they will be asked to vacate the premises.
Losses and breakages
Losses of equipment, unaccounted stock and breakages are the responsibility of the person/persons who have used them, unless such items have become broken, deemed unusable and the tutor is made aware of the issue. Responsibility for personal items is that of the owner.
Burngate Stone Carving Centre has public liability and business insurance.
Burngate Stone Carving Centre is not responsible for any personal items or clothing, nor will be responsible for damaged or defaced artwork . No items can be stored for students for more than the duration of each coursework session. Burngate Stone Carving Centre withholds the right to dispose of any items left, discarded or not collected after a reasonable period of time.
How will we use photographs and videos?
We will also ask you to give permission for us to use images of you working on the course in our publicity, both in print and online, including social media. Please make sure we know if you do not want us to do so. Accompanied children on courses will need permission to be granted by a parent or responsible adult. We will retain images for a period of two years; in no circumstances will subject names be published unless express permission has been given. Where we use images for print including website, leaflets etc we shall ask you to consent by signing a photo release form.